iPilot for Specialty Retail.

Your customers ask the same 20 questions. Your team answers them 20 times a day.

"What do you have in a pinot noir under $40?" "When's your next tasting?" "Do you deliver to Hartsdale?" "Is that one dry?" "Can you special order a case of the Barolo?"

Each one is a small thing. Multiplied by a thousand a week, they're the reason your team is exhausted and your owner still answers Saturday texts.

iPilot takes those conversations off your team's plate without losing the voice and service your customers come to you for.

What we install for retail

Product-aware chat

Pairing recommendations, pricing, availability, special-order requests. Grounded in what you actually have, not what the internet wishes you had.

Tasting and event automation

RSVPs, reminders, follow-ups, and segmented invites based on past purchases.

Review request automation

Sent after every meaningful purchase with the right language for your store.

Voice-tuned email responses

Drafts in your tone, ready in your drafts folder, never auto-sent.

Delivery and pickup coordination

Integrated with whatever logistics tool you already use.

Internal knowledge assistant

Every new hire sounds like a three-year veteran by week two.

Saturday night, 9pm

A customer lands on your website from a Google search for "Thanksgiving wine pairings." Your chat is on. They type: "I'm hosting 8 people, doing turkey and a cranberry sauce. Looking for a red under $30."

iPilot responds in your store's voice. It recommends two bottles you actually have in stock, one slightly above budget "if they want to splurge," and suggests they swing by Sunday since you'll be open until 6pm. The customer walks in the next day and asks for the wine by name.

Your team member didn't have to answer that question at 9pm on a Saturday.

Built for specialty retail

Wine and spirits shops. Specialty food retailers. Cheese shops. Gift and stationery. Independent book shops. Small retail operations where the relationship with the customer matters and one person can't be on call 24/7.

Real People.

Right now, everyone selling AI is a stranger on Zoom with a stock photo and a Calendly link.

We're not that.

We drive to your office. We walk your operation. We shake your hand. When something needs fixing six months in, the same person who installed it picks up the phone.

You work directly with an experienced member of the iDesign team. We learn the business, explain the choices, manage the details, and stay accountable through delivery and follow-up. Technology may support the process. It never replaces the relationship.