iPilot for Med Spas and Wellness Practices.

Your practice lives and dies on patient retention. Half your retention work never happens.

The follow-up after the first consultation. The treatment-specific protocol reminder. The rebook nudge three weeks before the optimal re-treatment window. The review request after the "you look amazing" appointment. The anniversary email to a patient who hasn't booked in eight months.

All of it matters. All of it is supposed to happen. Most of it doesn't, because your front desk is handling same-day logistics.

iPilot handles the retention touchpoints on autopilot while your team handles the patients in the room.

What we install for aesthetic practices

Consultation chatbots with booking integration

Web and SMS. Qualifies, educates, books.

Treatment-specific follow-up sequences

Day-of-procedure, day-3, day-14 check-ins, personalized to the treatment.

Rebook nudges

Timed to the optimal re-treatment interval for each service, in your practice's voice.

Review request automation

Fired at the right moment, typically 48 to 72 hours after a high-satisfaction appointment.

Seasonal campaigns

Laser in the fall, peels in the spring, injectables year-round. Scheduled once, runs forever.

Referral program automation

Friend-brings-friend logic with attribution built in.

Built with patient privacy front and center

Your systems run on iDesign's infrastructure under BAAs with every AI provider we touch. Zero-retention mode is the default. PHI never leaves your environment unless it's in an explicitly consented communication.

We structure every workflow around the principle that patient data is not training data.

Built for patient-driven practices

Aesthetic practices. Med spas. Concierge medical. Functional and integrative medicine. Dental practices. Physical therapy. Wellness coaches with a real patient load. Any practice where the patient journey is long, the touchpoints matter, and retention is the business.

Real People.

Right now, everyone selling AI is a stranger on Zoom with a stock photo and a Calendly link.

We're not that.

We drive to your office. We walk your operation. We shake your hand. When something needs fixing six months in, the same person who installed it picks up the phone.

You work directly with an experienced member of the iDesign team. We learn the business, explain the choices, manage the details, and stay accountable through delivery and follow-up. Technology may support the process. It never replaces the relationship.